Refund Policy

Our refund policy has been devised to define the situations under which TOPALIGN will provide a refund for the products and services provided by Topalign IT solutions.

Coverage & Scope

  • Our refund policy covers the refunds by Topalign, for the services and products provided for other companies/persons
  • This policy does not have any application for companies which are not bound to us by contract.

Eligibility for Refund

We Topalign IT solutions handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website / Graphic design

Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.

Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

No refunds: If the project has been completed and uploaded on the server.

Logo / brochure design

Full refund: In cases where the project has not been started or if the initial design style has not been approved.

Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

No refunds: If the project has been completed and uploaded on the server.

Web development

Full refund: If the project has not been initiated. There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.

Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Topalign taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Digital Marketing Service

Cancellation of Service has to be communicated to Topalign, before starting monthly services, otherwise Topalign is not liable to follow the refund policy.

Domain & Hosting

Refund is possible if the cancellation of the purchased product has to be communicated to Topalign with in one week.

Nonrefundable products

The products like Bulksms, Voice calls, Database are not covered by our refund policy.

Applicability of the Delivery Policy

NOTE: Topalign’s delivery commitment is subject to:

A project is not taken to be void unless the agreed upon payments are clear. Refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Topalign. If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Topalign is not liable to follow its delivery or refund commitments.There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Contact Us

If you have queries or suggestions regarding our refund policies kindly e-mail us at info@topalign.com

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